Our Contract (E-SIGN)

You are entering a binding contract with RealVisor Realty, LLC, together with its real estate brokers, agents, parents, subsidiaries, and affiliates (“RealVisor,” “we,” “us,” “our”). By (1) using our website www.realvisorrealty.com (“browsewrap”) and (2) submitting your information and clicking to agree to this Privacy Policy (“clickwrap”) and creating a user profile, you give your express written consent to all terms below as well as our Terms of Use. Your consent constitutes your electronic signature and is equivalent to a written signature.

If you prefer a paper copy, call 210-361-9841 or email [email protected]. You may withdraw this consent using the opt-out procedures described in Our Communications With You.

This Privacy Policy explains what Personal Information and Usage Information we collect, and how we collect, use, share, protect, and let you control that information. It applies to our website, applications, email lists, and other online features/services (collectively, the “Web Properties”). It does not apply to websites/apps/services we do not control.

Our Communications With You (TCPA Consent for U.S. Residents)

• Express Written Consent. By submitting your contact information, you consent to receive communications from us at the email addresses and telephone numbers you provide or later update.
• E-mails, Calls & Texts. May include telemarketing messages via email, landline, fax, cellular, and texts (SMS/MMS).
• Autodialing. We may use an automatic telephone dialing system and/or artificial or prerecorded voice or “robotexts.” Your carrier’s standard rates/charges may apply.
• No Purchase Necessary. Consent is not a condition of purchase.
• Revoking Consent & Opt-Out. Text: reply STOP. Email: click unsubscribe or email [email protected]. Calls: email or call 210-361-9841. Non-automated requests may take up to 30 days.
• Frequency. Varies based on your interactions with our team.
• Your Representations. You are 18+, in the U.S. or Canada (see Canada section), not on a national/state Do-Not-Call list, and are the account holder (or authorized user) of the emails/phone numbers provided.

Additional Communications Provisions (Canada)

In addition to the above, Canadian residents consent to practices necessary for compliance with CASL, PIPEDA, and applicable provincial privacy laws. Communications relate to real estate services and may continue until you opt out. Your information may be transmitted to, used in, and stored in the United States.

Dispute Resolution – Arbitration Agreement (Mandatory Binding Arbitration; Class Action Waiver)

Read carefully: If we elect arbitration, you will not have the right to a jury trial or to participate in a class action in court or arbitration.

a. Your Right to Reject

You may reject this Arbitration Agreement within 30 days by mailing a signed notice to: RealVisor Realty, LLC — Attn: Terms of Use & Privacy Policy Arbitration Rejection, 9690 Crow Ln, Adkins, TX 78101. Include your name, address, phone, the date you agreed, and your signature.

b. Claims Covered

“Claim” is broad and includes any claim, dispute, or controversy arising from or related to this Privacy Policy, Terms of Use, our Web Properties, accounts, communications, products, services, or relationships, whether based on contract, tort, statute, or equity. Certain issues (e.g., the validity/scope of this Arbitration Agreement) are for a court to decide.

Administration, Fees, Location, Rules

• Administrator: AAA or JAMS; single arbitrator (10+ years as attorney or retired judge).
• Fees: On written request, we cover certain filing/hearing fees for individual consumer claims; fee-shifting as required by law.
• Class Action Waiver: No class, representative, or private attorney general actions in arbitration.
• Notice & Right to Resolve: Provide a written “Claim Notice” and 30 days to resolve before filing; if we refuse relief and the arbitrator awards at least that relief, you receive a minimum $7,500 award (single minimum award per arbitration).
• Governing Law: Federal Arbitration Act (FAA).

Governing Law

Except for the Arbitration Agreement (governed by the FAA), Texas law governs without regard to conflicts principles.

Your Consent to Future Changes

We may update this Policy or our Terms at any time. Changes are effective upon posting to realvisorrealty.com. Continued use constitutes renewed consent. To opt out of future changes, email [email protected] or write to our mailing address; the opt-out is effective 10 days after receipt and your relationship remains governed by the last prior terms.

Types of Information Collected

Personal Information

Examples: name, contact details, address, date of birth, nationality, company/job function, preferences, inquiries, orders, registrations, feedback, financial info (processed by PCI-compliant providers), photos/videos, and other info you provide.

Usage Information

Examples: IP address, device IDs, browser type/language, OS, pages viewed, links clicked, session times, referral URLs, pixels/tags, clear GIFs, and similar technical data. If logged in, we may associate browsing with your account.

How Information Is Collected

• Information you provide directly (forms, chats, calls, emails, events, transactions, account creation).
• Information from your device/browser (including cookies and similar technologies).
• Information from service providers, analytics/advertising partners, and lawful sources.

Cookies & Similar Technologies

We use cookies/pixels/tags/SDKs/local storage to operate, secure, measure, and personalize the Web Properties. Manage cookies in your browser settings (Chrome, Firefox, Safari, Edge, etc.). Blocking cookies may impact functionality.

Analytics, Advertising & Session Tools

We may use Google Analytics, Meta (Facebook) Pixel, Microsoft Clarity, FullStory, and similar services. See each provider’s privacy and opt-out pages for controls.

Chatbot Technology

Support chats (including AI-assisted) may capture messages and metadata. AI may be inaccurate; verify critical information. We’re not liable for damages arising from use or unavailability of chat services.

Web Beacons & Unique IDs

We may use web beacons to measure engagement; we may assign unique IDs to personalize experiences.

How We Use Information

• Operate and improve the Web Properties; set up/manage accounts; provide support.
• Deliver requested services and transactions.
• Send offers and updates consistent with your settings and legal permissions (you can opt out).
• Security, fraud prevention, enforcement of terms, and legal compliance.
• Employment processing (if you apply).

We may aggregate or de-identify information for analytics and improvement.

Disclosure of Your Information

• Service Providers (hosting, CRM, analytics, communications, marketing, payments, support) under contractual protections.
• Real Estate Participants (cooperating brokers, MLSs, lenders, inspectors, title/escrow, showing services) to deliver requested services.
• Affiliates consistent with this Policy.
• Business Transfers (merger, sale, financing, bankruptcy).
• Legal/Compliance (law, subpoena, investigations, to protect rights, property, safety).
• With Your Direction or Consent.

We are not responsible for third parties’ security or actions once information is lawfully disclosed as described.

Security

We use technical, administrative, and physical safeguards designed to protect personal information. No method is 100% secure. You are responsible for safeguarding your credentials and logging out. Report concerns to [email protected].

Your Choices & Rights

• Review/Correct: Through your account (if available) or via [email protected] (we may verify your identity).
• Delete: Use any “Delete My Personal Information” feature (if available) or contact us. Some data may be retained as required by law.
• Email Opt-out: Use unsubscribe links or email us.
• Text Opt-out: Reply STOP.
• Cookies/Ads: Manage via browser and platform tools.

Children’s Information

Our Web Properties are not intended for children under 13, and we do not knowingly collect personal information from them. If you believe a child provided information, contact us.

Links to Other Sites

We may link to third-party sites/services not controlled by RealVisor. Their privacy practices govern their sites.

International Users

If you access our Web Properties from outside the U.S., you understand your information may be transferred to, stored in, and processed in the United States.

State/Provincial-Specific Privacy Information

California “Shine the Light”

California residents may request once per calendar year information about certain personal information (if any) shared with third parties for their own direct marketing in the prior year. Email [email protected] with subject “Request for California Privacy Information.”

Additional privacy rights (access, delete, correct, limit, opt-out of sale/share/targeted ads) may apply depending on your jurisdiction. To submit a request or appeal, email [email protected] or call 210-361-9841.

Nevada

To be placed on our internal Do-Not-Call list, call 210-361-9841 or email us. Nevada BCP: (702) 486-3132; [email protected].

Oregon

We will not share personal/browsing information with non-affiliated third parties for marketing purposes except after notice and an opportunity to opt out.

Vermont

We will not disclose information about your creditworthiness to affiliates, nor your personal/financial/credit report/health information to non-affiliates to market to you, except as permitted by law or with your authorization.

“Do Not Track” Signals

There is no industry consensus on DNT. We do not respond to DNT signals. Use the choices above to control certain tracking.

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